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Customer Experience

Enhance your customer experience journey at millermedia7. Discover strategies, insights, and innovations to elevate satisfaction and drive business growth.

AR Customer Experience Ecommerce UX VR

The Role of VR & AR in E-commerce

The competition among online retailers continues to grow, dramatically in light of the consequences of…

Anthony MillerOctober 8, 2020

Customer Experience Design Digital Transformation Interaction Design User Experience User Interface

The State of UX for 2020

We expect 2020 to be a momentous year in the space of UX design. New…

Anthony MillerDecember 4, 2019

Customer Experience Design IoT Omnichannel

Hottest IoT-based Solutions Transforming the World

With the emergence of smart home devices like Google Home, Amazon Alexa, and more, everybody…

Anthony MillerJanuary 18, 2019

Customer Experience Design Interaction Design Omnichannel User Experience

How to Optimize a Digital Customer Experience

Nowadays, digital customer experience requires more attention than ever before. Hence, its optimization should become…

IvannaOctober 31, 2018

Customer Experience

The importance of the new client relationship

So, hooray! You landed that new client! That is great news and I’m sure you…

Anthony MillerSeptember 27, 2013

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eCommerce

If you want to create or extend your digital storefront, we’ve got you covered.

We’ve worked on most of the platforms out there, including:

WooCommerce
Shopify
Webflow eCommerce
Venkit

Design & Creative

Communicating your brand visually, with strategic design and creative execution.

From interactive experiences to traditional print design, our creative services team utilizes the most advanced and efficient technologies available today.

Brand identity tells the story of how an organization or product owner values details. Let’s focus on these details collaboratively, using data, empathy, veteran creative experience, brand standards, and industry best practices to execute on your production needs. Utilize our team as a creative-arm to your marketing team, or compliment our development, user experience, user interface expertise, or digital advertising managed services.

Brand Identity
Messaging
Positioning
Brand Strategy

User Experience Design

We leverage industry standard UX best practices.

When your project has unique challenges, we custom tailor the team and our processes and workflows to fit your needs.

Stakeholder interviews
Lead stakeholder interviews to ensure that the business objectives are understood documented and aligned.

Prototype development
Use prototyping tool to develop a clickable prototype for user testing.

Persona development
Use personas to define a list of typical user tasks/stories.

User testing
Validate current experience and create a process to user test new features prior to development.

Service map
A map visualization of the architecture of features that comprise the entire (digital) product experience.

Wireframes/Visual design
UX wireframes based on initial research and stakeholder feedback.

Development

Let's imagine, build, tinker, and iterate until status quo is obsolete.

We're fully committed to iterative development and the concept of continuous improvement known as kaizen.

When it comes to software development, we follow the Scrum methodology. Our small team assembles at the beginning of each sprint cycle to plan and distribute the work they’ll undertake during that cycle in accordance with the priorities of the client. Each day the team meets to communicate progress and plan the day’s tasks. The progress of the team is visualized on the task board.

At the end of each sprint we will demo the working increment of software, taking the opportunity to gather feedback and discuss upcoming priorities.

We involve our clients heavily in the process. We believe that developing in a silo doesn’t work. Therefore, we expect that the client will assign one person to act as Product Owner, who will be available for planning sessions, manage the priority of the items in the product backlog, answer questions and provide feedback.

Customer Experience

The Role of VR & AR in E-commerce

The State of UX for 2020

Hottest IoT-based Solutions Transforming the World

How to Optimize a Digital Customer Experience

The importance of the new client relationship

More from our team

Get in touch!

Fresh from the Blog