The financial sector heavily relies on complex bureaucratic procedures and the necessary abundance of strict regulations. That’s why most finance verticals traditionally have been considered stressful activities that not everyone can handle effectively. However, as the financial industry embarks on the path toward digital transformation, this status quo is changing. Now, financial technology user experience (fintech UX) is front and center.
Well-thought-out fintech UX design of apps and tools has transformed burdensome pieces of our financial routine into relatively simple and often quite enjoyable tasks. Today, we have all reason to believe that UX designers will drive further growth and continue the modernization of the fintech space.
Let’s take a look at how different fintech products with outstanding user experience design have empowered millions of users. Not to mention how they make managing money, investing, and raising funds much easier to do in a smarter way.
Personal finance apps
Mobile applications for tracking personal finances are extremely popular nowadays. Statistics show that about 63% of smartphone owners use at least one app that helps them keep track of individual spending. In general, these fintech apps allow users to bring all their accounts into one place and check how their balances change anytime. Consequently, people become more aware of where their money is going and, ultimately, become more financially conscious.
The main challenge of most personal finance applications is that they need to display a large amount of information without overwhelming users or sacrificing usability. A clear fintech UX with smooth virtual interactions is the way to reach this goal.
For instance, Mint, a widely-used budgeting app, provides several predefined categories of personal expenses. Users just need to link their accounts to the application and set limits for each category. The app automatically tracks all transactions and sends notifications when a person is close to the threshold.
Another great example is the Simplifi app. It was explicitly designed to decrease the navigation time required to complete various day-to-day financial tasks. Easy to comprehend dashboards let users see exactly where they stand. Users can also get more detailed info on spending in just a few clicks.
Mobile banking and FinTech UX
Banking and financial institution apps also belong in the group of financial products that significantly simplify our financial life. Most of them are provided by fintech companies or banks and allow clients to manage their financial matters right from their smartphones. The main goal is to make all banking services accessible at the user’s fingertips while avoiding the complexity that is often associated with financial transactions.
When building a fintech user experience design, the necessity to combine different consumer needs in one consistent user flow is the biggest issue faced by UX specialists. The app has to be functional, reliable, comprehensive, and easy-to-use at the same time.
Bank of America came up with a great solution in this regard. It included a virtual assistant, Erica, in the fintech UX design of its app. Erica guides users through different features and can complete some simple tasks itself (e.g., checking account balance) just like iOS’s Siri.
It’s also crucial to understand that the fintech UX of banking apps is one of the elements of the overall customer-centered experience. In other words, there should be no distractions, unambiguous choices, or too much creativity.
Trading apps are the fintech product group in which a user-centered design is probably valued the most. They aim to help people make trades in a simple and efficient way. But most stock trading applications offer many more features than just the capability to buy and sell stocks online.
They allow users to view analytics and statistics in real time (e.g., how the price of a stock has been changing). However, users can also read relevant news, develop their own investment strategy, automate transactions, and so on.
To create a seamless fintech design for a stock trading application, UX product designers should understand how a stock market works. Also, they need to know basic investment terminology. It should help them split the data into logical blocks and make critical information more noticeable.
If you want to get an example of how an app can lower the barrier of entry to the stock market, take a look at Robinhood. Its usability is so good that some people are joking that using Robinhood is easier than using Tinder.
There are also investment apps like Webull that are targeted at experienced investors. They provide users with more advanced trading details. And, logically, their visual design looks a little bit more overwhelming. But it’s only at first sight.
In practice, all these charts and diagrams simplify the perception of information for traders, helping them more easily make more informed decisions.
Crowdfunding platforms are a popular way to raise money for projects, especially in innovative and creative areas. They’ve become a meeting point for people who have brilliant ideas and people who are ready to invest in them.
In general, there are several different types of crowdfunding (e.g., donation-based, investment-based). Nevertheless, most of them require the platform to build trust from all sides in order for it to work as intended. Since everything happens online, this trust is largely established through great financial technology UX.
For example, fintech UX often plays an essential role in making visitors stay longer on a crowdfunding platform. It also defines how easy it is for users to discover projects and how much effort it takes to transfer money to the platform or project.
If you visit GoFundMe, a well-known crowdfunding website, you’ll see how a well-built fintech user experience creates a strong foundation for trustful and engaging crowdfunding.
In particular, all GoFundMe initiatives are divided into categories (e.g., medical, animal, business), which considerably simplifies browsing of fundraisers. The initiatives also have brief descriptions explaining the reasons why the funding is needed.
Once you open a page with an initiative, it becomes immediately clear how much money has already been raised and who made these donations. Besides, the website contains success stories that happened thanks to GoFundMe. Overall it is a great way to establish user confidence and social proof.
FinTech UX and mobile payments
Mobile payment services became a popular alternative to cash and traditional money transfer methods a few years ago. But the COVID-19 pandemic caused an even greater boost in their usage. People make payments via mobile devices to buy products or services online and in person, split expenses with friends, and accept money from other users.
While an application needs to contain the necessary features to perform all these functions, convincing us that everything went well is a fintech UX design’s task. No one would use a mobile payment service if it made users feel anxious every time they purchase something with a smartphone or tablet. To create an effortless and stress-free payment experience, designers should work on its simplicity and intuitiveness. Apple Pay serves as one of the best examples of these virtues today.
Another important element of fintech UX for mobile payment services is interaction design. Simply put, UX designers must consider not only a user journey within the app but also the broader context of user behavior.
For example, it includes the way the application communicates with a user. Does it provide the right amount of information? Are all messages clear enough? If an error occurs, how easily can a user understand it? These are just some examples of potential communication pitfalls. A great example of how to approach these elements is Facebook Pay which deals with this just about perfectly.
Business intelligence solutions
Business intelligence solutions help professionals who work in the financial services space stay on top of the most recent news and receive other important data insights. For example, these platforms can provide detailed information on investor mandates, managers, and consultants. They can also aggregate analytical content from other resources or create unique expert articles to keep users up-to-date with market changes.
Our team at m7 provides consultancy services and UX designing for fintech companies. We recently received a request from a client who needed to optimize the fintech user experience on two business intelligence platforms. Before approaching us, they had gathered user feedback and found out that the navigation was too difficult and the user journey wasn’t consistent enough.
To solve these problems, we did market and user research. Our team also identified customer (end-user) priorities by conducting contextual interviews with all user personas. The next stage was wireframing and prototyping. Based on the collected information, we developed new user journeys.
Our designers focused primarily on improving the end-users search experience. This makes it easier for the different category customer groups to use our client’s tool to find the most relevant information. Additionally, we provided suggestions for increasing the level of personalization the end-user would experience.
As a result, our team created a new platform design that helps the client’s customers to interact with platforms much more efficiently.
Strabo was designed with the global citizen in mind, allowing users to connect and access their financial accounts in different countries. The dashboard is intuitive, leveraging familiar functions that the modern professional can navigate through. Furthermore its' fully customizable, which allows the user to filter/sort their data the way they want rather than overwhelming them with too much information.
A final word on FinTech UX
In the financial technology market, UX design often defines whether a product will become a success or not in the short and long term. The fact of the matter is that financial apps deal with huge amounts of complex data. Without seamless user journeys and clear interfaces, users can get swamped by numerous features and overwhelming data.
As a result, they won’t be able to complete their financial tasks effectively. That’s why usability (and usability testing) can never be neglected. Otherwise, there is a risk that a solution will make users’ money chores even more unbearable instead of simplifying their financial lives.
Looking for a team to create an impeccable fintech UX for your app? We’re always happy to help. Contact us!
In enterprise application development projects, decision-makers pay a lot of attention to the product functionality, while the end-user experience often takes a back seat. HR portals, task management systems, CRMs, and intranet sites — we all know how cumbersome and frustrating they can be. Oftentimes, companies’ executives see the true value of a decent enterprise UX. After all, they test and examine the tools from a very different perspective than most who’ll use the software every day. Not to mention, training and experience using the corporate software will overcome any lack of intuitive design, won’t it?
This lack of appreciation for intuitive design and usability is, unfortunately, quite common. However, it’s fundamentally wrong and can have significant consequences for any organization. In this article, we’ll explain what enterprise UX design is and why it matters.
The difference between customer UX and enterprise UX
Before we jump right into the details, let’s outline the basic definitions. Customer UX (or “consumer UX”) is a user experience design that belongs to apps and other digital solutions created for consumers or the general public. Meanwhile, enterprise UX is applied to the internal software of a specific organization and used predominantly by its employees. While the definitions help categorize the different terms, there are greater differences between the two types of UX design.
Scale and landscape
When a design team creates the UX for a customer app, it usually knows only the target audience’s key characteristics such as gender, occupation, age, etc. To study the landscape, UX designers usually do extensive market research. But it doesn’t allow them to identify a specific group of individuals who will use the product. At the same time, the scalability of the software product remains largely unknown until it is put on the market. In other words, there’s quite a lot of uncertainty. That’s why the design process consists of testing and verifying assumptions at different stages.
The situation is the opposite when it comes to designing enterprise software. In this instance, the group of future users is known from the very beginning. When a team works on the enterprise UX design, know who will use a solution. The potential scaling up is also limited to the actual or projected size of one organization. This means that the designers who create enterprise UX need to make full use of the available data.
The role of end-users
The process of building customer-oriented products is guided by user expectations, pain points, and feedback. Although the product idea might not come from those that will use the software most, it’s in the decision-makers' best interest to have a product the users will love. If users’ needs and wants aren’t considered, a product won’t become popular, and it will generate fewer sales or downloads. That’s why significant effort and investment goes into making a product user-friendly and optimizing for customers’ digital experience.
In enterprise projects, either independently commissioned software or as part of a more comprehensive digital transformation process, usability is often misinterpreted in the background. Employees (the majority of end-users) rarely have a choice about corporate business systems, and they rarely have an impact on the product development process of new systems. High-level executives make most of the decisions. And the lens they see and evaluate software is often significantly different from most users. Often skewing toward functional requirements and top-level project management requirements. As a result, corporate software performs all the required functions but are hard-to-use, clunky, sluggish, and ugly.
Why UX is key to enterprise software
Companies that exclude usability for the end-user, focusing squarely on product functionality, can potentially save some money when commissioning the software. However, at the end of the day, they lose more over time as they don’t get the advantages that quality enterprise UX design brings. Here are the most important benefits an organization can expect when it factors in end-users’ preferences in the design process.
Some executives would rather cut corners to save money in development rather than invest in thought-out enterprise UX design because, for them, it’s like throwing money down the drain. This is a misconception. In practice, investments in UX produce a greater cumulative return over time. If corporate software is easy-to-use, it helps employees perform their routine tasks. Consequently, their productivity is higher, which leads to higher revenues for an organization.
Besides, enterprise users usually spend 8-10 hours a day working with the company’s business systems. When such systems have refined enterprise UX design, actions that may take employees 4 to 6 clicks to execute may be done in one click-and-drag motion or 2 clicks. As it’s saving them time every day, it’s bound to have a positive impact on performance over a year.
As a professional design and development agency, we know how the productivity benefit works in practice. After our team created a new enterprise UX design for our client’s KYC platform, its employee productivity has increased by 39 percent.
A better understanding of data
Many employees working at larger corporations have to deal with a huge amount of raw data all the time. A good enterprise UX helps them to understand and process data quickly and effectively. When designers create corporate solutions with end-user needs and the latest UX trends in mind, key insights are much easier to find and understand.
Core enterprise UX components like well-constructed user journeys, dashboards, and data visualization allow employees to grasp the information with minimum effort. Empowering them to make better informed decisions and avoid mistakes. This applies to employees regardless of position, as decision-making is simplified within each area of responsibility.
Simplified internal cooperation
Effective cooperation is a key to the success of any group activity, and enterprise workflows are no exception. But it can be a real challenge when a development team builds corporate software without paying much attention to enterprise UX. Imagine, for example, that an enterprise product has a chat, but its user experience design is really bad. Employees can send each other messages but it takes five steps to find the message, open it, write a reply, and send it. Is such a business system going to be a help or obstacle? It’s quite obvious.
Good enterprise UX design should consider both employees’ overall behavior and micro-actions to make the teamwork barrier-free and efficient. In the post-COVID-19 era, it’s even more important due to the global shift to remote work. Essentially, designers who create enterprise UX should figure out how to make interactions within the software system resemble real-life interactions and environments as much as possible.
What to keep in mind when designing an enterprise application
In general, the enterprise and consumer UX have a lot in common in terms of design approaches and stages of creation. But still, enterprise app development projects have some specifics that UX designers must be aware of. To best illustrate this, we’ll discuss one of our relevant projects.
Our enterprise UX project was related to the fintech sector. The client, a financial institution, came to us with the request to create a new user experience design for its KYC (Know Your Client/Customer) platform. A core aspect of the project is that it’s mandatory for banks to verify the identity of individuals they provide services to. The process is called “know your client,” and employees involved in it constantly process an excessive amount of data. In short, our main task was to make the complex data easier to follow for the client’s financial officers. Here is how we accomplished it.
An enterprise UX design system should be based on a deep understanding of user needs. Although the company’s executives and project managers may know for sure what a system must do, user research is still necessary to figure out how it should do it. The good news for UX designers is that a target audience is always defined and reachable. But unlike customer apps that often support a few-step process (think of Uber), enterprise solutions focus on rather complicated workflows. So, determining user roles and studying their pain points requires an all-round approach.
On our fintech project, the first thing we did was user research. We asked the employees about their working routine and the tasks they need to complete to do their part in the KYC process. Based on this information, our team divided all employees into user roles (i.e., the analyst, manager, case coordinator, KYC head, administrator, and auditor). We also determined the core user (i.e., analyst). Finally, our team listed primary responsibilities and key interactions for each role.
Building a user journey and prototyping
Building a user flow is a central stage of the enterprise UX designing process. Basically, designers should take the client’s requirements, connect them with user needs, and create wireframes. The important aspect here is to put a focus on simplicity, not creativity. There is usually much less space for experiments in enterprise UX projects than in consumer UX projects. The reason is that there is no goal to entertain or impress users, just to make their life easier.
To complete this stage of our fintech project, we created a schematic representation of a user flow. To do that, we used task analysis performed by our team after user research. Having all employees’ duties and connections laid out in front of our eyes, we created wireframes and then developed a high-fidelity prototype of the KYC platform.
User feedback and iterations
When designers work on enterprise UX projects, some often skip this stage of a design process or collect feedback from the company’s executives instead of end-users. But it’s a huge mistake. Business managers usually have a bird’s eye view of the processes and operations. But they don’t know how everything looks from the inside. When it comes to product usability, the details matter a lot. That’s why gathering user feedback is critical. In most cases, designers have to perform several iterations of this step to create an enterprise user experience design that is highly tailored to the end-users’ needs.
To get a users’ perspective on the UX design that we were working on within the fintech project, our team conducted a number of user interviews. We asked interviewees to specify both positive and negative aspects that they noticed while performing tasks. We also jotted down our own observations of how a user interacts with a system. As a result, we created a truly user-centered enterprise UX design that helps the client’s employees be more efficient, and less frustrated, at work.
2021 is the time for user-centered enterprise UX design
For corporate software, a good enterprise UX design is as important as functionality, and quite frankly should be standard. Despite some popular misconceptions, it brings much greater value than just making employees like the product. If end-user needs are taken into account, their productivity is higher, which has a positive impact on the company’s profits. Besides, a quality enterprise UX design allows employees to work with complex data more effectively and collaborate with colleagues more easily. So, the investments in enterprise UX design always pay off in the end.
Need a thought-out enterprise UX design approach for your business system? Reach out!
UX design is a dynamic field that brings us new trends every year, and the last twelve months are no exception. The global COVID-19 pandemic and national lockdowns have brought a sudden change to the way we interact with the world, both digital and real. People have not only started to spend more time online; they’ve started to think and behave differently. Naturally, the coronavirus situation has impacted the current state of UX and formed a foundation for the UX trends of 2021.
This article outlines the main 2021 user experience trends that we believe will dominate and are likely to shape the year to come. Take a look and see which trends you can make use of to outrun your competitors and stand out from the crowd.
We’ve talked about voice user interfaces (VUIs) in our State of UX for 2020 projection article. As this year has shown, voice commands remain one of the hottest trends in UX design. It’s safe to say that you shouldn’t ignore it for the coming year.
There’s no doubt that, in 2021, voice chatbots and virtual assistants will keep growing in popularity. Users continue looking for simplicity and efficiency when it comes to digital experiences. Market demand, high expectations, and the rapid development of artificial intelligence technologies have left brands no choice but to include voice-based features in their products.
Already, numerous businesses are laying the groundwork for widespread VUI implementation. For instance, Starbucks has introduced an AI-based chatbot called My Starbucks Barista. Its goal is to improve the coffee-ordering experience by allowing users to buy their favorite beverages via voice commands.
Minimalism is probably one of the most noticeable trends in visual design these days. Users are experiencing a constantly growing number of critical messages that website owners want to deliver. Cookie popups, discount ads, and various notifications aim to engage and convert website visitors, but they also exhaust our attention. This is where minimalistic user-centric design comes to the fore.
But “minimalistic” doesn’t mean “dull” or “primitive”; it means “elegant” and “efficient.” Although a limited number of colors, design elements, and bright combinations is a must, UX designers can still play with proportions and compositions. Besides, the functionality of elements comes to the forefront, and the ability to properly highlight product features and deliver the right message requires a lot of creativity. Components with only decorative purposes, on the contrary, are gradually losing their relevance.
Clarity of content, messages, and navigation is another important aspect of the minimalistic approach to UX design. Information overload is a pain for most modern audiences – meaning that website owners should strive to make their UX writing clear and concise.
Negative space is a big UX design trend that has grown out of the market demand for minimalistic UI. Simply put, negative space is the empty areas on page layouts either around the objects (macro space) or inside them (micro space). It has already become a separate design element that plays a vital role in visual aesthetics and user experience optimization. Google’s homepage, Apple’s official store, and some websites made in Webflow are great examples.
Leaving some space empty, adding “silence” in the design, must always be meaningful. Otherwise, users can perceive it as a lack of information. The main function of the negative space is to declutter a web page in order to draw users’ attention to crucial objects and messages. Establishing a sharp content hierarchy helps UX designers draw the user’s focus on what’s most important.
The negative space is also sometimes referred to as “empty space” or “white space.” All these terms are interchangeable. When the space is free of elements and you can also use this user experience trend in dark mode or with any other color.
Online experiences after the COVID-19 pandemic will not be the same as those we got used to. UX design reflects the imperfection in a relatable way. To make the brand’s digital presence more relatable, designers intentionally implement some “imperfections” in layouts. It may be anything, from hand-drawn objects to extraordinary elements in compositions or proportions.
In general, imperfect design can be an excellent way to demonstrate the brand’s identity and highlight its uniqueness. However, if you want to apply this UX trend, you have to remember one critical rule: there needs to be a balance. It won’t work if you overdo things.
The neumorphic style is a combination of two other massive approaches in UI design, skeuomorphism and flat design, which are often considered opposite to each other. Skeuomorphism is all about mimicking real-world objects and the way we interact with them.
It was popular a few decades ago when hyperreal elements were necessary to create an intuitive and user-friendly UI. A trash bin is one of the examples. On the other hand, flat design is a more recent, simplistic concept centered around two-dimensional elements, minimalism, and bright colors.
Neumorphism takes the best of both worlds. It uses graphic-intense elements, shadows, and gradients to make buttons and cards resemble the objects in nature while not precisely recreating them. The neumorphic style doesn’t push realism to an extreme extent. Instead, it strives to achieve a “soft” look with pale colors and subtle contrast.
Neumorphism has been one of the most discussed topics among UI/UX professionals for the last year or so. While there are still not many real digital products whose user interfaces follow this approach, a lot of designers are excited about this concept. Professional platforms like Behance and Dribbble already contain a number of neumorphism examples. So we have all reasons to believe that this trend will finally find its place in our phones and laptops in 2021.
3D elements and parallax
Parallax effect and 3D elements are not something entirely new in UX design. We have already seen how they are implemented in many web design solutions. However, we still observe these user experience trends marching ahead in popularity.
First, it’s a significant increase in use. Today, 3D elements and the parallax effect are no longer fancy exotic things on the web. They’re more commonplace, especially on websites and apps representing fashion and e-commerce brands that want to stand out.
Another tendency is the attempt to combine a parallax effect and 3D graphics in one interface. When you use parallax scrolling, the background of a web page and foreground elements are moving at a different speed. It alone creates a feeling of depth. By adding 3D objects to this effect, you can create a truly immersive experience that will stay in users’ memory for a long time.
As the screens of our devices become wider, it’s given rise to the asymmetrical trend in UI/UX design. In general, asymmetry is an attribute of brutalism, a style in art and web design that is opposite to minimalism. However, if used separately from other brutal design elements, it can make your website look interesting while allowing it to remain subtle and elegant.
The UI/UX trend for asymmetrical layouts is often implemented along with other creative web design techniques, such as a broken grid, overlapping elements, and split screens. You can also apply asymmetry to typography. If done right, it will make your brand messages more noticeable and memorable.
However, it’s vital to keep in mind that asymmetrical design doesn’t mean “randomly placed UI elements.” The unusual way of locating objects on layouts should guide a user’s eye in the right direction and help a brand emphasize important information.
Today, when we enter a random website on the internet, chances are we’ll see GIFs, micro animations, animated illustrations, or some other elements of motion design. Animations remain popular in user experience design, and the frequency of their use keeps growing.
Besides being visually attractive, moving objects can improve user engagement and simplify navigation. They can also breathe life into digital products or services – making them more personable.
If you want to use this software development trend in user interface design, it’s critical to do it wisely. Objects that float on a screen with no particular purpose can confuse visitors, prompting them to leave a web page even sooner than they’ve planned. Animation elements shouldn’t make user interfaces unnecessarily complicated, either. They always must be relevant, valuable, and smooth.
Information architecture is the way different pieces of content are organized and structured on a page. It’s an essential element of user-centered design (UCD) that aims to make digital environments more comfortable for users. Building an effective, useful, and coherent information architecture is a mandatory stage of the UCD process, along with user research and usability testing.
To create a decent information architecture, UX designers need to have a solid understanding of the product’s target audience, their behavior, and the reason they use a digital solution. Users should be able to achieve the desired result without it taking too much effort. That’s why the user's goals, clear navigation, and content representation (including blind-spot monitoring) must always be taken into account at the wireframes stage of the design process.
We created this projection article to give you a leg up in today’s hyper-competitive digital world. All UX trends mentioned here can definitely improve the user experience of practically every software solution or website. They can also make your product more visually attractive to its target audience, even when user expectations are high.
Nevertheless, the past year showed us that it’s impossible to anticipate everything. So, we’ll keep you in the loop and provide a regular update on what’s happening in the UX area.
Ever-evolving software technologies and no-code or low-code tools are transforming a traditional way of creating digital products. In the last few years, creating software can be done faster, simpler, and with a lower barrier of entry than ever before. One of the reasons is that user-centered design has come to the forefront of most software development processes. At the same time, the need for the software creator to code is being replaced with drag-and-drop interfaces, freeing up space for creativity, rapid prototyping, and continuous testing.
But does this trend mean that custom coding will completely vanish in the next few years? Or, can these two approaches exist in parallel, complementing each other?
This article will explain the concept of no-code and low-code development in the context of building user-centered design. Ideally, you’ll find out whether you’ll benefit more from a low-code development approach, or if custom coding is what you need for your projects.
What “low-code” and “no-code” actually mean
As the name suggests, low-code or no-code development is a practice of building digital products with little or no coding. It’s made possible by platforms allowing users to create software solutions by just dragging and dropping necessary elements, or features, into the relevant fields. The main goal of these platforms isn’t limited to visualizing product designers’ ideas like in Sketch or InVision. They let you build an actual interface with functioning features on it, as opposed to creating a UX/UI mockup.
The low-code/no-code approach reflects recent changes in the development process and business requirements. Today, the main focus is shifted from the product functionality to the product presentation.
Modern businesses understand that the strong orientation towards users has become a ‘gold standard’ in the digital world. Naturally, as technology develops, design decisions play a more critical role than it did before. These factors create a demand for quicker prototyping and frequent user feedback collection. The birth and rise of low-code/no-code development is a technology response to this global trend.
Benefits of no-code development
The potential benefits of the low-code/no-code development approach goes far beyond speed and simplicity. This practice can significantly reduce the gap from the ideation and execution stages of app development – drastically changing the way businesses embrace innovation. Here are the key advantages of using low-code/no-code development platforms.
Rapid delivery for the supreme time-to-value
Rapid delivery is probably the most obvious benefit of the low/no-code approach. With low-code/no-code automation tools, you can build a web or mobile application really quickly, even if you can’t code. The accelerated development speed can help startups that plan to launch a product or service in a highly competitive market gain a considerable competitive advantage.
For mature enterprises, rapid delivery is also beneficial as it allows for improved flexibility and adjustability. Besides, the fast time to market enabled by low-code/no-code solutions can help businesses of any size iterate more often and create products with truly user-centered design.
Driving force behind digital transformation
Low-code and no-code tools facilitate a digital transformation process and lower the barrier of entry to innovation. In practice, it allows business professionals with no or minimum technical background to bring their ideas to life without the necessity to wait until developers will do the work. This practice is called civil development, and it helps enterprises resolve IT challenges faster and more effectively.
For example, an HR or marketing department may need quick internal transformations to improve its efficiency. In these scenarios, low-code can be a great solution as it doesn’t require a lot of time and money from an enterprise.
Additionally, low-code and no-code development create more favorable conditions for building user-centered design for business applications. It is because the people who need the software solutions are the ones who actually build them, as opposed to delegating the task to the IT department.
Simplified prototyping and usability testing
To create an outstanding UX design, a development team should test a product on its potential users before the release. The more iterations take place, the higher the chances are for a successful product launch. Basically, this is the foundation of most agile development methodologies.
With low-code/no-code tools, programmers can quickly and easily build a product and test its every core feature. As a result, they can generate enough knowledge to tailor a user experience to the needs and wants of a target audience. Besides, low-code/no-code development enables the implementation of the Lean UX approach. This Lean UX method prioritizes rapid iterations and puts an even greater focus on collecting user feedback.
Benefits of custom coding
Low-code/no-code options cannot fully replace custom development. Writing code from scratch also has many advantages that are essential for solving certain business challenges. Let’s take a closer look at them.
Uniqueness and specialized interactivity
With low-code and no-code development, you can create a good design. However, this approach won’t allow you to build a unique solution. In other words, if you need an application with specialized interactivity, custom coding will be a better fit for you.
This slightly more traditional approach to product development usually requires more resources, but it also gives you a higher level of freedom and expertise. Basically, developers can implement any product idea you have. Whereas, if you select low-code/no-code development, your choice of features and UX design elements will be limited to options offered by a tool vendor.
Complex functionality and state-of-the-art technologies
Complex functionality and sophisticated data models can only be implemented with custom coding. It means that low-code/no-code solutions won’t be of help for businesses that need an enterprise-wide application. Similarly, when it comes to making use of innovative technologies such as AI, virtual and augmented reality, blockchain, etc, there is no alternative to custom code development.
Low-code/no-code vs custom code: what to choose for your business
Both approaches can benefit most businesses — each addressing different needs. However, in order to help you decide what type of development to select for a specific project here are some hints that will help.
Choose low-code/no-code development for:
simple tools for automating simple business operations
basic solutions for eliminating bottlenecks in specific work-flows
new digital products that require extensive and/or regular user feedback to be built properly
new digital products that have to be released quickly (e.g., to outrun the competition)
idea validation, if you’re not sure whether people need certain functionality (ideal for startups)
Choose custom code for:
complex feature-rich solutions
products based on AI, VR, AR, or any other innovative technology
long-term development projects with uncertain requirements
unique products that cannot be developed with low-code/no-code tools
larger digital products that will reach a large user-base to ensure solidity at scale
However, it is possible for you to use both approaches in one project. For example, you may be able to build a high-fidelity prototype with low-code/no-code tools to test key assumptions and then proceed with custom coding to create a full-fledged product.
In the no-code vs. custom code battle, there is no single winner. Low-code/no-code development can be a great solution for building simple applications, usability testing, prototyping, and experimenting. The wide adoption of this practice can drive innovation across different industries and cultivate creativity in product development.
However, the low-code/no-code approach cannot compete when it comes to the scale and unique features possible through custom development. Writing code remains vital when it comes to the development of unique and complex software solutions.
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The competition among online retailers continues to grow, dramatically in light of the consequences of COVID-19. Capturing customer attention becomes more and more challenging, not to mention important. A wide range of choices and high customer service standards have made modern shoppers more demanding than ever. It means that getting ahead in the market is no longer just a matter of posting quality product photos. To stand out, online stores need to be creative and actively adopt innovation. In this context, virtual reality (VR) and augmented reality (AR) show great promise in transforming the entire e-commerce industry.
In this blog post, we’ll explain why it’s high time to implement VR and AR into your e-commerce business. We’ll also discuss how these technologies can increase conversion rates and enhance the customer shopping experience.
The COVID-19 pandemic has, of course, played a crucial role in such a dramatic shift. Today, many people avoid shopping in physical stores because they want to minimize the health risks associated with the coronavirus.
For the same reason, customers are getting more accustomed to buying things in a few clicks instead of spending a lot of time visiting shopping malls. It shortens the buyer’s experience where they can purchase their products faster and with greater convenience.
Some online retailers hesitate to invest in VR and AR because they believe it’s just another passing user experience trend. However, this belief has few legs to stand on. In reality, VR and AR can completely reshape the way an e-commerce store functions, taking its KPIs to a new level. Here are the main advantages internet merchants can benefit from by adopting virtual and augmented reality.
Building effective marketing campaigns is a challenge for any online business. Even if internet users see a company’s ad on Google or social media, odds are they’re unlikely to click on it, never mind being able to recall it in a few minutes. It’s not necessarily because the ad itself is bad. It’s because people are exposed to a huge amount of ‘digital noise’ these days.
In other words, people need a reason to remember a brand. Businesses that use VR and AR are more likely to stand out and get noticed as they offer a unique experience that internet users cannot get anywhere else.
To achieve success, e-commerce businesses can’t rely on only driving traffic to their websites. You need to engage and convince your potential customers. VR and AR experiences are two things; immersive and impressive. They make people want to engage with the virtual world. Just like when users play VR games, customers engaged with an online VR experience is more likely to stay on a web page or in an app for a longer time.
For online retailers, it means that visitors will view more products and make more purchases. Besides, the implementation of AR and VR is a great way to increase the number of returning customers who are loyal to your brand.
Reduced return rates
When buying things online, people cannot touch or experience a product. That’s why the risk that the customer makes a mistake and purchases something that doesn’t fit their needs is high. As a result, online retailers get many returns and spend a lot of resources on admin and managing these returns.
AR and VR give customers an opportunity to ‘feel’ a product and make sure that it’s exactly what they are looking for. By adopting these technologies, e-commerce stores can reduce the number of returns and save operational costs.
Benefits of VR and AR for online shoppers
The implementation of virtual and augmented reality is beneficial not only for e-commerce businesses but also for their customers. Many people choose to shop in brick and mortar stores because they don’t want to waste money on something that looks great on a photo but is completely different in real life. AR and VR experiences can significantly mitigate this fear. Let’s take a closer look at how virtual and augmented reality helps digital buyers make better shopping decisions.
Since visiting a virtual store or showroom resembles real in-store experiences, it makes online shopping more convenient and anxiety-free. By moving around a fictitious environment, people can explore products similarly to how they would in a physical store, but from the comfort of their homes. Such simulations of real-life experiences allow customers to save a lot of time while enjoying most of the benefits offered by traditional shopping.
AR apps can cut down the time customers spend choosing the right item. For instance, users can just point their smartphone camera at their feet to see if a particular model of sneakers suit them.
Augmented reality also allows buyers to try things virtually, which is invaluable when you want to buy clothing or makeup. For example, customers can simply download an AR-enabled app to see if a particular lipstick shade looks good on them.
People want to receive positive emotions when they spend time on the internet, and online shopping is no exception. In this context, good customer service is fundamental, however, it’s far from enough. Good customer service is a bare minimum that all customers expect when shopping online.
To get ahead of the curve, e-commerce businesses should pay a lot of attention to customer satisfaction and strive to not just meet but exceed buyers’ expectations. AR and VR are perfect tools to achieve this goal. Besides making shopping more convenient, these technologies can gamify the entire process of buying products online. Leading shoppers to not only wanting to purchase items but to return later, as they had an enjoyable time in the process.
IKEA has an AR-based mobile application that allows users to see if a specific furniture item fits their room. The app shows all items at scale to give customers a sense of the products’ real dimensions. Users can also choose multiple items and place them in a room at once to make sure they look good together.
Sephora AR app
Sephora’s AR-enabled application was created to let users virtually try on makeup. First, the app scans a person’s face to figure out where the eyes, lips, and nose are. After that, users can choose different looks, for example, lip colors or lash styles, and see if the makeup suits them.
Since the first release of the Sephora AR app, a lot of brands have launched similar solutions. So, it becomes a real trend in the beauty industry. For instance, take a look at the prototype below. Such an app would allow you to try on different lipstick shades, eye and brow makeup, and even nail color.
Dior VR store
Dior’s VR store gives visitors an opportunity to virtually browse the collection of the brand’s soaps, lotions, etc. and buy their chosen products online. These VR retail experiences have helped the company adjust to lockdowns related to the COVID-19 pandemic. However, we would be very surprised if these changes aren’t here to stay.
It’s hard to imagine the future of the e-commerce industry without the VR and AR experience.
Although the adoption level of these technologies among online retailers have yet to take off, the situation is expected to change in the near future. It means that you can reap all the benefits of implementing immersive experiences into your business before everyone else in the market does the same.
Actively making use of online videos is a clear trend in 2020 as it better improves the user experience. Of course, using quality video content has always been one of the most effective ways to make a website stand out. But after the coronavirus outbreak, the role of online videos in delivering delightful user experience has become even more crucial.
Across the board, during the early peaks of COVID-19 in March in the US and Western Europe, media consumption sky-rocketed. Social distancing and an increase in largely stay-at-home lifestyles have also facilitated the popularity of video chats, video games, and video creation.
For business owners, it means that customers will expect to see more videos in the digital space in both the mid- and post-COVID era. There is a greater need to adjust to the new market demands. In this post, we will discuss how video content impacts the UX and give you some tips on creating engaging online videos.
How videos can improve UX design
Incorporating videos into websites isn’t a passing design trend. By making the user experience more immersive, videos help businesses create a stronger connection with their target audience.
Videos also demonstrate more clearly how products and services meet customer needs and, as a result, help sell products and services more effectively. Let us look at the main benefits companies get when they decide to embed online videos on their websites.
Tone of voice & atmosphere
While background videos make landing pages look more compelling, there is more to it. Videos allow UX designers to create a particular atmosphere on a website and tap into specific emotions and intent in users. With the right UX design and video, it’s easier for a business to convey brand messages and convert leads into customers.
The Cadigal site below is a great example. The company offers property for lease, so the video on a homepage shows beautiful city views.
Higher SEO ranking
Using videos in web design enhances search engine optimization (SEO) efforts and help companies drive more visitors to their websites. Search engines ( most notably Google) rank sites that contain quality video content higher in the search results. Research shows that videos published on a web page can increase the site’s traffic by up to 157 percent.
Besides, online videos increase conversion rates by piquing people’s interest and encouraging them to stay longer on a website. It’s especially useful for businesses that undergo digital transformation and strive to build a solid online presence.
Storytelling video experience
Videos are a great content marketing tool that helps organizations tell the story of a product or brand. Our brains can process and interpret visual content faster than texts. It means that companies can convey more information via online videos in a shorter period of time.
Not to mention that people simply love videos. If video content is available on a web page, it will naturally grab users’ attention. Watch the ad below to get a better sense of how videos can tell a brand story.
Video as customer support
Sometimes people have questions about a product or service that a company offers, but contacting a support center seems like too much effort.
Using explainer videos on self-service portals is a UX design trend that allows businesses to optimize digital customer experience and make a website more user-friendly. It’s also beneficial for companies since they can save costs by hiring a smaller customer support team.
Top video trends for better UX
Online videos have been a dominant form of content for the last 5-7 years. We’ve seen changing video and UX trends during this time period.
As new tools for video recording and editing become increasingly available to a broader audience, new trends start to emerge. If you want to make your website more engaging, here are a few things that may help.
Creating a business vlog is an excellent idea for any company searching for a convenient way to deliver messages and ideas to customers. Informative and compelling online videos help capture the audience’s attention.
Videos are also more memorable than text and more effective in terms of building brand trust. Besides improving UX, a business vlog can be a working tool for implementing a video marketing strategy and increasing brand awareness.
Ecommerce businesses use product videos to give potential buyers a close-up look of an item, explain its main features and benefits, or demonstrate a product in use. Statistics show that 72 percent of buyers prefer watching a video to reading a product description if both options are available.
The reasons are obvious. Videos provide more information about a product in an easier way. As a consequence, it speeds up and simplifies the decision-making process. Additionally, videos give more confidence that a product is real. Solo Stove serves as an example of quality product videos.
Today, many social media platforms allow users to stream live videos. Instagram Stories, TikTok, Facebook Live, and Youtube Live are just the most popular platforms, but there are literally hundreds of them.
Advancements in technologies have also enabled adding live-streaming videos to corporate websites. So if you decide to start broadcasting business-related videos in real-time, you’ll easily find all the necessary tools.
The personalized video is a very noticeable trend in video marketing these days. Such videos contain some personal elements, for example, a recipient name and give a feeling that a company speaks directly to each customer.
Of course, you don’t have to create a separate original video from scratch for all people on your email list. Modern video personalization platforms allow companies to customize videos automatically.
How to create a stunning online video
Most of today’s customers view videos all the time, and their expectations are rather high. In other words, if you want to create a positive user experience on your website you have to follow trends and apply best practices. Unfortunately, producing some video content now and again won’t be enough.
Don’t ignore a vertical video format. Videos in portrait mode are more mobile-oriented and are a perfect fit for social media. But you can also use them on your website and YouTube. See how Adidas did this.
Get inspiration from outside of your niche. Even if you need to create a simple ad or explainer, it shouldn’t be dull. In most cases, people enjoy videos when they are entertaining. Take inspiration from films or music videos — they’ll give you some new insights.
Make it simple. People choose videos instead of texts because they are simpler to perceive and process. So don’t try to tell everything in one video. Focus only on the important stuff and keep it short.
Invest in quality. Will you watch a video ad if the sound quality is so poor that you can barely hear the words? Good quality videos show that your company cares about your products and customers. In short, quality should never be underestimated.
Add in-person feel. Although the digital world offers limited opportunities for face-to-face interactions, users want to see more human beings when they are online. To make your video content more influential and engaging, create videos containing real people whenever it’s possible.
COVID-19 has changed our online habits and needs. People spend more time in the digital space and are exposed to a vast amount of information. It’s only natural that we want to get quality content but in a simple form, so understanding the ideas doesn’t require much effort. Online videos suit this market demand just perfectly.
No matter what message your business aims to deliver, you have a higher chance of being heard if you use a video format. Are you unsure whether your online videos and user experience design is up to scruff? Then it’s high time to review the UX design of your website, app experience, and add more videos to it.
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The current health crisis forced many brick and mortar businesses to move online and completely rethink the way they operate. However, successfully undergoing a digital transformation isn’t always easy. While most traditional companies are striving to remain relevant in the new reality, only some of them understand how to do digital transformation right and what changes it triggers. One of the main mistakes organizations often make is to pay too much attention to technologies while underestimating the role of user experience.
In this article, we’ll explain why focusing on the UX design is crucial for receiving positive results from digital transformation. We’ll also give you some tips on how to get on the right track with creating outstanding digital experiences for current and potential customers.
Why center digital transformation around UX
No business can remain afloat if it ignores customer needs. But that’s exactly what some companies inadvertently do while undergoing digital transition. They think the same strategies that have proven their efficiency in real life will work equally well for online interactions. However, people behave differently in the digital space. This means that most traditional methods of offline communication aren’t necessarily effective on the internet.
Purchasing decisions online are influenced to a greater extent by a number of factors; including greater competition with plenty of available alternatives, the availability of reviews, almost effortless comparison of prices, and other conditions (e.g. delivery time and cost) have significantly raised the level of customer expectations. It usually takes just a few clicks to find another online shop selling similar products. So even one episode of poor customer experience can become a deal-breaker for internet purchasers.
A good UX design can address a number of these factors. It can help a company increase audience engagement, simplify interactions with every buyer, and, ultimately, get more sales. Statistics show that a return from every dollar invested in creating a decent user experience amounts to $100. At the same time, about 88% of online shoppers say that they won’t use a website again if the UX was bad. In other words, achieving business goals while undertaking a digital transformation isn’t possible without making the entire process user-centric.
How to get started with the UX-oriented digital transformation
Creating great products isn’t necessarily enough to combat fierce competition in the overcrowded internet arena. To stand out, a company must truly delight its customers, or at the very least make the purchasing journey effortless. In order to achieve this, a deep understanding of customer needs and wants is a must. Here are a few tips on how to take a comprehensive approach to the creation of user experience within the online transition process.
Do UX research
The main goal of UX research is to help you understand how to make every interaction with a mobile application or website pleasant to users. It allows a design team to identify problems and opportunities related to the usability of functions and solutions that you have already implemented or plan to implement. All insights and valuable information gathered at this stage can be fed into the further digital transformation process.
To do the research, UX professionals use:
qualitative measures (e.g. interviews) to figure out why customers do certain things, and
quantitative measures (e.g. analytics and statistics) to discover patterns and test the assumptions made after qualitative research.
Companies should apply UX research methods throughout the entire digital transformation process, not just at the beginning. During the later phases, they help to make sure that implemented software is easy to use and doesn’t create bottlenecks in the key processes and workflows.
Rushing into the development process with no wireframes and prototypes isn’t a good idea. Even if you have to execute a digital transformation strategy within strict deadlines, it’s better to review the timeline than waste resources on building custom software that won’t bring you desired outcomes.
Wireframes will help you connect information architecture with a user interface. Building wireframes is the cheapest and fastest way to see if a solution has convenient navigation. Besides, wireframes will allow a design team to experiment with different ways of displaying content on screens. This will give you a chance to choose the perfect UX for your solution.
At this point, it’s important to create a holistic design system. Following the rules of such a system will make the visual representation of your brand consistent throughout different platforms.
Work on experience optimization
Digital transformation is a continuous process. Getting the IT infrastructure designed and developed won’t bring a company long-term benefits if opportunities for experience optimization are ignored later. As with any optimization process, moving to the digital space means that you always have to seek improvements and keep track of the current trends.
In this context, optimizing a digital customer experience should be a priority. Modern customers are demanding — they won’t tolerate brands that don’t show that they care for people. But digital transformation initiatives also cover the implementation of internal enterprise solutions. It means that you should provide the company’s staff with user-friendly tools as well. Such tools will help them do the work faster, increasing the company’s productivity and profitability.
Top post-COVID-19 trends in UX design
The coronavirus pandemic brought a lot of changes to our daily lives. Naturally, it also transformed customer service and things we expect from companies that sell us products and services online. To help you catch up with the current state of UX, here are the main post-COVID-19 trends to consider in a product development process.
The coronavirus outbreak boosted the popularity of video content. Today, businesses use all kinds of videos to deliver their messages to customers, from live streams to online courses. In short, if you want the online transition to be successful, investing in quality video content will be the right decision. It will help you reach and engage a broader audience in a relatively short period of time.
Smooth virtual interactions
Yes, a smooth virtual interaction is something that people expected before quarantine as well. However, a stay-at-home regime moved even more of our daily tasks online. Now, people use the internet to solve literally every issue: purchasing groceries, work, talking to doctors via video call if some health concerns occur. That’s why simple and informative user flow and adjusting to the needs of users with different tech skills play a critical role in UX today.
Clarity in UX writing
The situation with COVID-19 made it hard to deal with information overload. Most of us are exposed to an enormous amount of news and thousands of messages all the time when we’re online.
It’s vital for companies that sell products or services to be clear and concise with their written content. No unnecessary distractions, ambiguity, and confusion — just plain expressions and straightforward guidelines.
The role of user experience in digital transformation
Digital transformation isn’t just about using more software tools and upgrading a company’s IT infrastructure. When an organization decides to implement technologies in its business operations, the way it engages with customers changes as well.
What this means is that if user experience doesn’t get enough attention, chances are the entire process will fail. To ensure that the digital transformation of your company will be successful, make it user-centric and take a holistic approach to building UX design.
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The COVID-19 pandemic showed that artificial intelligence (AI) and telehealth technology aren’t just fancy trends in the medical industry. They are necessities that healthcare providers must adopt in order to remain efficient in current conditions. It’s true that discussions about the functionality of AI-driven telemedicine solutions are quite popular among developers and tech managers of medical organizations. Yet, the user experience (UX) aspect of AI in telehealth is rarely the main point and, as a result, gets far less attention.
We believe that experience optimization is invaluable regardless of industry and product type. Telehealth AI innovations can transform healthcare systems only when it both improves patient care and makes daily tasks easier for doctors.
This is why we want to take a look at how AI and telehealth are changing the way patients and clinicians interact and engage. We’ll also discuss how these technologies can potentially disrupt the UX of an entire health-tech discipline.
Many people still prefer traditional doctor’s visits to telemedicine appointments. They believe that long-distance communication via a video call doesn’t allow physicians to properly diagnose patients. While it may be true for some cases, the implementation of artificial intelligence in telehealth can radically change this situation. AI-powered software solutions open doors to almost infinite opportunities in health diagnostics, eliminating most concerns about the risk of incorrect diagnoses.
Machine learning algorithms embedded in telemedicine systems can analyze the patient’s health data from electronic medical records (EMR). By combining this information with other important characteristics like gender, age, and prior medical conditions, an AI-enabled telehealth application can help doctors quickly form accurate diagnoses and provide patients with relevant treatment recommendations despite the distance.
Automated collection of information
Artificial intelligence can enhance the patient journey by enabling the automated collection of information before a video call. Getting the complete and detailed data about the person’s symptoms will help doctors spend a telemedicine appointment more productively, speed up the care process, and improve medical decision-making.
In this context, designing a human-like conversational experience is critical to make patients feel cared for and forget that they are talking to a machine or chatbot. Otherwise, the solution may have the opposite effect. In particular, it’ll create an impression that a person’s health issues are not important enough to be examined by a real physician.
When it comes to user experience trends in healthcare, we cannot ignore various personalization capabilities that can be greatly improved with the help of AI and telehealth. Different medical apps existing on the market today can provide users with some basic information about their symptoms or diseases. However, they aren’t powerful enough to augment the first line of primary care.
At the same time, AI software can focus on unique patient’s needs and offer users treatment options relevant to their specific cases. Additionally, predictive analytics can help doctors anticipate possible complications and take necessary preventive measures. This creates a solid foundation for taking the quality of care to the next level and enhancing both the patient experiences and outcomes.
Remote patient monitoring
AI telehealth solutions can reduce the need for face-to-face consultations with physicians through efficient remote health monitoring. Elderly people and people with chronic diseases have to visit doctors on a regular basis just to make sure that their health indicators remain in the normal range. While such visits are necessary, they take a lot of time and put patients at risk of catching viruses and infections in hospitals and clinics. In addition, they increase the workload for doctors, making the visits labor-intensive and exhaustive.
Telehealth apps can reduce the number of mandatory medical check-ups by allowing clinicians to monitor the patient’s heartbeat, blood pressure, temperature, and other vital signs at a distance. If combined with artificial intelligence, such solutions can detect dangerous health conditions early on and alert users and their doctors about possible risks. For instance, AiCure, a New York-based company has developed a platform that enables physicians to track progress in the patient’s treatment based on their facial expressions.
Assessing symptoms and diagnosing patients via video calls are not the only tasks necessary for doctors to perform in order to provide quality telemedicine services. Along with other medical staff, they need to complete a lot of administrative tasks that have a great impact on the overall patient experience. Statistics show that physicians spend about 50 percent of their time on paperwork and processing documents.
Implementation of AI-driven solutions can help hospitals and clinics improve workflows and make administrative work less burdensome and time-consuming. For instance, voice-controlled tools that are based on natural language processing (NLP) technology can simplify the management of patients’ medical records (electronic medical records (EMR)/electronic health records (EHR)). Also, machine learning (ML) powered virtual assistance can give doctors recommendations about prescriptions they may want to consider when evaluating patients.
Matching a patient with a doctor
Many fears that people have about telemedicine are related to choosing the right medical professional. Unlike in-person visits, video calls provide limited opportunities to create an emotional connection with a doctor. As a result, the patient may have doubts about a clinician’s qualification even if everything went well during the appointment.
ML algorithms can use a person’s health data to better find a doctor who has the most suitable expertise. Such AI-assisted telehealth software will help patients feel more comfortable about the fact that they’re treated remotely. In addition, it will simplify the work for hospital administrators, freeing up their time for other important tasks.
UX is invaluable for all types of digital products and telehealth isn’t an exception. Artificial intelligence can allow medical organizations to create telemedicine solutions with intentional user experience design. It will enhance the patient journey and make remote clinical services more efficient. In particular, AI-enabled software can help hospitals and clinics automate the collection of information, improve diagnostics, monitor patients’ health conditions remotely, streamline administrative processes, and pick the right medical professional based on patient’s health data.
Looking for a skillful team to create a perfect UX design for your telemedicine solution? Contact us!
New challenges in the healthcare industry accelerate the development of healthcare innovation. Striving to improve patient care, hospitals and clinics seek ways to digitize medical services and internal administrative processes. But while a lot of attention is focused on functionality, the role of a user experience design in healthcare software often remains undervalued.
In this article, we’ll outline key trends in medical technologies. We’ll also explain how quality UX design can help healthcare providers deliver better patient experience.
With the help of telemedicine, physicians can consult, diagnose and treat patients remotely using telecommunication technology. A typical telemedicine appointment looks like a traditional visit to a doctor’s office. The only difference is that the patient and doctor communicate online. Video conferencing solutions and remote health monitoring apps are the most popular tools that medical organizations use for delivering clinical services from a distance. But the concept is constantly evolving so there is a lot of room for new ideas.
Potential telemedicine solution users aren’t a homogeneous group. In other words, UX design of this software must be created with different categories of patients in mind. In particular, to build an inclusive telemedicine application, UX designers should take into account such characteristics as users’ age, mental states, and tech skills.
Ideally, a telemedicine appointment should resemble a face-to-face visit as closely as possible. So when working with this healthcare technology, designers have to recapture the feeling of real-life experience for patients and doctors. This is obviously vital with this current COVID-19 pandemic.
Smartwatches and fitness trackers became mainstream soon after they appeared on the market. And their popularity continues to soar. For example, one study shows that the number of wearable devices is forecast to hit 1.1 billion by 2022. But the growth isn’t just in quantity. Technological developments allow app creators to expand and enhance the functionality of wearables, turning them into useful healthcare technology tools.
Most regular smartwatches and fitness trackers can monitor basic metrics like the person’s heart rate, steps, and sleep patterns. Medical devices are much more advanced and can also detect different deviations in users’ health conditions. For instance, they can identify atrial fibrillation by tracking the person’s heart rhythms.
To build a successful UX design for a health wearable, designers should properly prioritize information. A device must be simple and intuitive so users don’t feel confused when they need to quickly find necessary data or functions.
In healthcare, the chatbot technology is still in the early stage of implementation. Yet, it has the potential to become the industry standard in the next few years. Today, hospitals and clinics use chatbots mostly for experience optimization. For example, there are chatbots that help patients book appointments, connect patients with doctors, or collect feedback after a consultation.
But it’s expected that digital assistants will eventually become the first line of primary care. In particular, they’ll be able to analyze health information provided by a user and offer responses with personalized instructions.
If powered by artificial intelligence, healthcare chatbots can help medical organizations deliver patient-centric services while reducing workload for doctors. It’s important to remember that people who seek medical advice need to feel cared for even if they talk to a machine. So the main task of UX designers is to make an interaction with a bot very similar to chatting with a real person.
Medical virtual reality
Virtual reality opens doors to a variety of new opportunities for the healthcare industry. First of all, this technology improves training methods for doctors. It also allows them to master professional skills without risking the health and life of real patients. Research shows that surgeons who used the VR platform for simulating operations enhanced their performance by 230 percent compared with doctors who used traditional training techniques.
Another use case of virtual reality in healthcare is the reduction of pain and discomfort during unpleasant treatment procedures. For instance, VR healthcare technology comes in handy when a patient needs to sit for hours to undergo lengthy chemotherapy. VR can also help people with amputated limbs get accustomed to prosthetics.
Building a UX design for a VR-based healthcare solution is an extremely encompassing task. Designers working on such projects need to clearly outline the needs of a target audience and make accuracy their top priority.
Electronic health records
EHR solutions aren’t a new thing for medical organizations. Hospitals and clinics have been using this type of software for a long time. The purpose of EHR is to digitize medical charts and records while reducing the amount of paperwork needed. While this healthcare technology is widely adopted, its usability, in general, remains at a questionable level. As a result, nurses and physicians cannot fully rely on the system, as it may lead to errors and patient safety risks.
Before creating a UX design for EHR software, designers need to study how medical staff will interact with a system. What is a user’s typical sequence of actions? Which fields are mandatory and which of them can be left blank? Is there something a user can forget to do after inserting information in a chart? Conducting extensive UX research will be very helpful during the early stages of development. But designers must also perform user testing and quality assurance at a later phase to ensure that a solution is user-friendly and effective.
UX and healthcare technology in a snapshot
Medical technologies aim to improve the efficiency of healthcare, enhance the patient experience, and make the doctors’ hard work a little bit easier. The UX design plays an important role in whether a particular health app meets these goals or not.
When deciding to develop a medical solution, healthcare providers must pay attention not only to its functionality but also to the user experience. At the same time, designers engaged in such projects must understand the specifics of the medical sector and be ready to deal with great responsibility that comes with tasks.
Looking for the right team of UX designers for your healthcare development project? Drop us a line!